TERMS AND CONDITIONS
In booking a tour with Hanoi Nom Nom, you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions:
- “Guest”, “Tourist”, “You” and “Your” refers to you, the individuals/groupsbooking tour(s) with Hanoi Nom Nom and accepting Hanoi Nom Nom terms and conditions.
- “Hanoi Nom Nom”, “Our project”, "Travelmate", “Food buddy”, “Ourselves”, “We” and “Us”, refers to Hanoi Nom Nom.
Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
1. DEFINITIONS
Hanoi Nom Nom is a student-run project based in Hanoi providing guided-tours for English speaking travellers.
By taking city tours and food tours in Hanoi, we hope to bring travellers from all over the world a deeper insight into our culture, traditions, delicacies and beautiful city sights. Each member of the project can explore their full potential through cross-cultural experiences and extracurricular activities as well as contribute back to the community.
Our only official site is www.hanoinomnom.weebly.com .
Please note that Hanoi Nom Nom members are not professional tour guides,but food/travel buddies. Therefore, while taking the tour, we only share with tourists our own experiences and knowledge.
2. RESERVATIONS
2.1. How to book Hanoi Nom Nom tours?
You can book Hanoi Nom Nom tours via 2 main channels:
• Via email: send information asked/inquiry directly to [email protected].
• Via online booking form: fill in the online booking form here. You would see a short notification after successfully submitting the request.
Note:
- This is solely a request for tour availability, not a confirmed booking. Please refer to Point 2.3 and 2.4 for more detail.
- All requests would be replied with 4 hours. If not, please send your booking again / contact directly by phone as your booking might go to our spam box or there is unstable internet connection.
The guest is required to provide as detailed information as possible and is advised to place the booking as soon as the touring date is finalized. Our motto is: “No detail is too small, no demand is too big”.
2.3. When is the tour confirmed?
No tour will be conducted without written confirmation from both sides. Make sure you accept our offer on time (as indicated in the email). After the deadline, we reserve the right to cancel the offer.
2.4. Which is the basis of accepting a tour?
All accommodation is on “first come, first served’’ and “run on house” basis.
Note: We do not accept any tour bookings which take place during Lunar New Year festival.
2.5. How much is the fee for the tour?
The fee for each tour would depend on number of participant(s) and the tour option(s) that the guest pick. Please refer to our Tour Options page for more detail.
2.6. How long do the tours last?
For safety and convenience of both sides, under any circumstances, the club would like to start the tour after 8 a.m. and finish the tour before 10p.m. A normal food tour would normally last for 3 hours with the following schedule:
- Weekdays : + evening : from 6 pm to 9 pm
- Weekends : + morning : from 9 am to 12md
+ evening : from 6 pm to 9 pm
However, our tours can be (super) flexible depending on your preference/member availability.
Why member availability? : As most of our members are students studying under the credit system and from different universities/colleges, the schedules vary on each's number of subjects and test dates. Therefore, please feel free to ask if you would like a tour on weekday in the morning/afternoon. We might be able to show you around ;) .
2.7. How to inform us under the circumstances of schedule changes, short notice or urgent cancellations?
The guests must notify us in writing (email) as soon as possible. Whilst we will try to assist your changes, we cannot guarantee that we will be able to do so.
No fees would be charged in case of cancellation.
For any immediate assistance, you can give our hotline a ring at +84 90 616 8558 (Mr.Alex), he would be willing to help.
2.8. Are there any changes or cancellation by the club?
Most changes are minor but occasionally we may have to make a ‘significant change’. A ‘significant change’ is deemed to be a change to your tour’s starting time or a change in the duration of your tour. Itinerary or HanoiNom Nom’s member(s)’ contact(s) (if required) are not considered to be ‘significant changes’.
We might also have to cancel a tour in cases of force majeure (war, natural disasters and adverse weather conditions) in Hanoi. We also reserve the right to cancel a tour at any time if we consider there is insufficient information provided, spammed bookings or suspicious guest(s) who may cause harm to our member.
If we have to make a significant change or cancel a tour, we will advise you as soon as possible with any alternate arrangements that may be available. You can choose to either accept these alternate arrangements or cancel the booking.
2.9 Email policies
In Hanoi Nom Nom, we treat your emails seriously. Your emails are safe with us. They are only used as the way of 2 sides' communications, written confirmation. When a tour is confirmed and conducted, your email is subject to such travellers/booking platforms to check your satisfaction as TripAdvisor's Review Express. Other than those purposes, we guarantee the confidentiality of your personal information.
3. ON THE TOURING DAY
3.1. Payment
Payment must be made in-full before the tour starts. Vietnamese Dong is preferred but any other strong currency would be still accepted according to that day's exchange rate. The equivalent would be rounded for the guests' benefits.
3.2. Code of conduct
We expect all guests to have consideration for their food buddy and other people. If in our reasonable opinion, the behavior of any guest is likely to cause damage, upset or distress to any party or damage to property, the food buddy (as the representative of the project) reserves the right to cancel the tour immediately.
The food buddy is responsible for the general flow of the tour and has absolute discretion in making any alterations he/she considers necessary.
3.3. Special requests
Any special requests must be informed to Hanoi Nom Nom in advance. For example, should the guest is taking the food tour option, any possible food allergy or food preference has to be informed to the project/food buddy in advance.
3.4. Risk of loss and accidents
Whilst every effort will be made to promote requested services, the food buddy acts only as a local friend to the guest, providing guided tour and support during that tour. As such, the food buddy as well as Hanoi Nom Nom is not liable or responsible for any loss, injury, damages due to incidents which occur, political action, change of schedules or other irregularities arising from circumstances beyond control.
We do not provide any kind of insurance along with the tour.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
This “Terms and Conditions” is used by Hanoi Nom Nom and the guest only. Using any part or all of this without written permission from Hanoi Nom Nom is strictly forbidden.
Thank you for reading our Terms and Conditions. We wish to bring you a locally unique, memorable highlight during your trip and will try our very best to achieve that goal.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
See you in Hanoi. :)
In booking a tour with Hanoi Nom Nom, you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions:
- “Guest”, “Tourist”, “You” and “Your” refers to you, the individuals/groupsbooking tour(s) with Hanoi Nom Nom and accepting Hanoi Nom Nom terms and conditions.
- “Hanoi Nom Nom”, “Our project”, "Travelmate", “Food buddy”, “Ourselves”, “We” and “Us”, refers to Hanoi Nom Nom.
Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
1. DEFINITIONS
Hanoi Nom Nom is a student-run project based in Hanoi providing guided-tours for English speaking travellers.
By taking city tours and food tours in Hanoi, we hope to bring travellers from all over the world a deeper insight into our culture, traditions, delicacies and beautiful city sights. Each member of the project can explore their full potential through cross-cultural experiences and extracurricular activities as well as contribute back to the community.
Our only official site is www.hanoinomnom.weebly.com .
Please note that Hanoi Nom Nom members are not professional tour guides,but food/travel buddies. Therefore, while taking the tour, we only share with tourists our own experiences and knowledge.
2. RESERVATIONS
2.1. How to book Hanoi Nom Nom tours?
You can book Hanoi Nom Nom tours via 2 main channels:
• Via email: send information asked/inquiry directly to [email protected].
• Via online booking form: fill in the online booking form here. You would see a short notification after successfully submitting the request.
Note:
- This is solely a request for tour availability, not a confirmed booking. Please refer to Point 2.3 and 2.4 for more detail.
- All requests would be replied with 4 hours. If not, please send your booking again / contact directly by phone as your booking might go to our spam box or there is unstable internet connection.
The guest is required to provide as detailed information as possible and is advised to place the booking as soon as the touring date is finalized. Our motto is: “No detail is too small, no demand is too big”.
2.3. When is the tour confirmed?
No tour will be conducted without written confirmation from both sides. Make sure you accept our offer on time (as indicated in the email). After the deadline, we reserve the right to cancel the offer.
2.4. Which is the basis of accepting a tour?
All accommodation is on “first come, first served’’ and “run on house” basis.
Note: We do not accept any tour bookings which take place during Lunar New Year festival.
2.5. How much is the fee for the tour?
The fee for each tour would depend on number of participant(s) and the tour option(s) that the guest pick. Please refer to our Tour Options page for more detail.
2.6. How long do the tours last?
For safety and convenience of both sides, under any circumstances, the club would like to start the tour after 8 a.m. and finish the tour before 10p.m. A normal food tour would normally last for 3 hours with the following schedule:
- Weekdays : + evening : from 6 pm to 9 pm
- Weekends : + morning : from 9 am to 12md
+ evening : from 6 pm to 9 pm
However, our tours can be (super) flexible depending on your preference/member availability.
Why member availability? : As most of our members are students studying under the credit system and from different universities/colleges, the schedules vary on each's number of subjects and test dates. Therefore, please feel free to ask if you would like a tour on weekday in the morning/afternoon. We might be able to show you around ;) .
2.7. How to inform us under the circumstances of schedule changes, short notice or urgent cancellations?
The guests must notify us in writing (email) as soon as possible. Whilst we will try to assist your changes, we cannot guarantee that we will be able to do so.
No fees would be charged in case of cancellation.
For any immediate assistance, you can give our hotline a ring at +84 90 616 8558 (Mr.Alex), he would be willing to help.
2.8. Are there any changes or cancellation by the club?
Most changes are minor but occasionally we may have to make a ‘significant change’. A ‘significant change’ is deemed to be a change to your tour’s starting time or a change in the duration of your tour. Itinerary or HanoiNom Nom’s member(s)’ contact(s) (if required) are not considered to be ‘significant changes’.
We might also have to cancel a tour in cases of force majeure (war, natural disasters and adverse weather conditions) in Hanoi. We also reserve the right to cancel a tour at any time if we consider there is insufficient information provided, spammed bookings or suspicious guest(s) who may cause harm to our member.
If we have to make a significant change or cancel a tour, we will advise you as soon as possible with any alternate arrangements that may be available. You can choose to either accept these alternate arrangements or cancel the booking.
2.9 Email policies
In Hanoi Nom Nom, we treat your emails seriously. Your emails are safe with us. They are only used as the way of 2 sides' communications, written confirmation. When a tour is confirmed and conducted, your email is subject to such travellers/booking platforms to check your satisfaction as TripAdvisor's Review Express. Other than those purposes, we guarantee the confidentiality of your personal information.
3. ON THE TOURING DAY
3.1. Payment
Payment must be made in-full before the tour starts. Vietnamese Dong is preferred but any other strong currency would be still accepted according to that day's exchange rate. The equivalent would be rounded for the guests' benefits.
3.2. Code of conduct
We expect all guests to have consideration for their food buddy and other people. If in our reasonable opinion, the behavior of any guest is likely to cause damage, upset or distress to any party or damage to property, the food buddy (as the representative of the project) reserves the right to cancel the tour immediately.
The food buddy is responsible for the general flow of the tour and has absolute discretion in making any alterations he/she considers necessary.
3.3. Special requests
Any special requests must be informed to Hanoi Nom Nom in advance. For example, should the guest is taking the food tour option, any possible food allergy or food preference has to be informed to the project/food buddy in advance.
3.4. Risk of loss and accidents
Whilst every effort will be made to promote requested services, the food buddy acts only as a local friend to the guest, providing guided tour and support during that tour. As such, the food buddy as well as Hanoi Nom Nom is not liable or responsible for any loss, injury, damages due to incidents which occur, political action, change of schedules or other irregularities arising from circumstances beyond control.
We do not provide any kind of insurance along with the tour.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
This “Terms and Conditions” is used by Hanoi Nom Nom and the guest only. Using any part or all of this without written permission from Hanoi Nom Nom is strictly forbidden.
Thank you for reading our Terms and Conditions. We wish to bring you a locally unique, memorable highlight during your trip and will try our very best to achieve that goal.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
See you in Hanoi. :)
Hanoi Nom Nom - Your better travelmate in Hanoi
Email : [email protected]
Phone : +84 90 616 8558 (international) / 090 616 8558 (local)
Whatsapp : +84 90 616 8558
Email : [email protected]
Phone : +84 90 616 8558 (international) / 090 616 8558 (local)
Whatsapp : +84 90 616 8558